Refund and Cancellation Policy
Can I cancel a donation that I’ve made?
For all Indian Donors –
- 1. Prayatna offers a refund policy to the donors only in case there has been an error / technical reason for the transfer due to which donors have mistakenly made double payments or donated extra amount.
- 2. No refund /cancellation request for the donated amount by any donor will be entertained for online donation through the online payment gateway after the donation is accepted by our online payment gateway service providers unless there is a fraud notification from our payment gateway service providers.
- 3. No refund is made of extra bank charges incurred by donor in case of cheque or ECS bounce / No refund is processed once a tax certificate has been issued in the donor’s name.
- 4. You can cancel your donation by sending a mail on firstname.lastname@example.org
For all foreign donors, once the funds for Donation are transferred, refund of same will not be possible as per Foreign Contribution (Regulation) Act, 2010 (FCRA).