Sandeep Kumar – IT Officer
Sandeep Kumar is presently employed as an IT Officer at
Prayatna. Having more than 2 years of experience and obtained a Bachelor of
Technology in Mechanical Engineering from Bundelkhand University, Sandeep
possesses a solid technical background for the role, complemented by extensive
involvement in IT support and the creation of technical content.
Sandeep currently oversees technical operations at Prayatna,
with a main emphasis on enhancing and upkeeping IT infrastructure to achieve
company objectives. He has tackled important tasks like transferring data and
email systems from Outlook to Office 365, a change aimed at enhancing
communication and allowing for expandable storage options. He is in charge of
fixing IT problems, making sure data is secure, and giving practical help to
improve system effectiveness. Before
starting at Prayatna, Sandeep gained experience as an SDS Associate at Amazon
India, where he honed his skills in logistics management and data-driven
optimization. In this position, he coordinated the entire order processing
process, using inventory management systems to keep stock levels optimal and
reduce fulfillment delays. He was in charge of coordinating logistics and
worked with outside providers to enhance final delivery by using advanced route
optimization algorithms, leading to decreased transit times and costs.
Real-time tracking systems and dispatching software were employed to oversee
daily delivery processes, maintaining adherence to service level agreements
(SLAs) and resolving operational challenges. Moreover, he used data analytics and
performance dashboards to track key performance indicators (KPIs), pinpoint
inefficiencies, and introduce process enhancements. During his time at
NATTLabs, Sandeep worked as a Technical Content Writer, creating easily
understandable documentation for both technical and non-technical readers. He
worked with experts in the field to guarantee the correctness of the content,
crafting user guides, tutorials, and IT support documents. His responsibilities
included providing initial technical assistance and problem-solving for issues
related to hardware, software, and networks, supported by hands-on experience
with operating systems such as Windows, macOS, and Linux (Kali-Linux) as well
as network upkeep.
Sandeep’s ability in utilizing HTML, CSS, ReactJS, and
Microsoft Office, along with excellent problem-solving skills, aids in
furthering Prayatna’s mission. His focus on details and problem-solving
continues to shape his work in IT support, simplifying complex technical ideas
and achieving operational success with technology.